AODA (Accessibility for Ontarians with Disabilities Act) training is a legal requirement for all employees, volunteers, and third-party contractors who work in Ontario. The act mandates that organizations create inclusive, barrier-free environments for people with disabilities by providing accessible customer service, communication, and workplace policies.
This course offers an overview of the AODA legislation, its five key standards, and how they apply to different workplaces. The training prepares workers to identify accessibility barriers and deliver respectful, inclusive service to customers and colleagues with disabilities.
Topics include:
– Introduction to the AODA and Ontario Human Rights Code
– Understanding physical, visual, auditory, and cognitive disabilities
– Accessible customer service best practices
– Communicating respectfully and offering assistance
– Requirements for policies, feedback mechanisms, and employee training
– Rights and responsibilities under the law
The course concludes with a short knowledge check and provides a certificate of completion suitable for compliance audits and workplace documentation. This training is essential for employers operating in Ontario and strongly recommended for national organizations with Ontario clients or operations.