Conflict Resolution & Communication
Course Overview Effective communication prevents conflicts from escalating. Learn active listening, empathy, negotiation techniques, and maintaining professionalism under stress. What You Will Learn Active listening and empathy Verbal and non-verbal communication Recognizing emotional states Negotiation and problem-solving Cultural sensitivity and …
Overview
Course Overview
Effective communication prevents conflicts from escalating. Learn active listening, empathy, negotiation techniques, and maintaining professionalism under stress.
What You Will Learn
- Active listening and empathy
- Verbal and non-verbal communication
- Recognizing emotional states
- Negotiation and problem-solving
- Cultural sensitivity and diversity
- Maintaining composure under stress
- De-escalation through rapport building
Duration
3 hours
Certification
Valid for 3 years.
Curriculum
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Course Features
- Lecture 0
- Quiz 0
- Skill level All levels
- Students 0
- Certificate No
- Assessments Self