Customer Service Excellence
Course Overview Exceptional customer service creates loyal customers and positive reviews. Master communication skills, problem-solving, and service recovery techniques for hospitality and retail. What You Will Learn First impressions and greeting customers Active listening and communication skills Handling complaints and …
Overview
Course Overview
Exceptional customer service creates loyal customers and positive reviews. Master communication skills, problem-solving, and service recovery techniques for hospitality and retail.
What You Will Learn
- First impressions and greeting customers
- Active listening and communication skills
- Handling complaints and difficult customers
- Service recovery and making things right
- Building customer loyalty
- Phone and email etiquette
Duration
2 hours
Certification
Valid for 3 years.
Curriculum
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Course Features
- Lecture 0
- Quiz 0
- Skill level All levels
- Students 0
- Certificate No
- Assessments Self