Workplace Violence & De-escalation
Course Overview Retail workers face aggressive customers, shoplifters, and robbery threats. Learn to recognize warning signs, de-escalate confrontations, and respond safely to violence. What You Will Learn Types of retail violence: customer aggression, robbery, active threats Warning signs of escalating …
Overview
Course Overview
Retail workers face aggressive customers, shoplifters, and robbery threats. Learn to recognize warning signs, de-escalate confrontations, and respond safely to violence.
What You Will Learn
- Types of retail violence: customer aggression, robbery, active threats
- Warning signs of escalating behavior
- Verbal de-escalation techniques
- Creating distance and barriers
- Robbery response: comply and observe
- Post-incident support and reporting
Duration
2 hours
Certification
Valid for 3 years.
Curriculum
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Course Features
- Lecture 0
- Quiz 0
- Skill level All levels
- Students 0
- Certificate No
- Assessments Self