Refund Policy

Last Updated: January 31, 2026

Refund Eligibility

We offer refunds under the following conditions:

• Within 7 days of purchase if you have not started the course or completed less than 10% of the content
• Technical issues that prevent course access and cannot be resolved by our support team
• Duplicate purchases made in error

Non-Refundable Circumstances

Refunds will NOT be issued if:

• You have completed more than 10% of the course
• You have already received your certificate
• More than 7 days have passed since purchase
• You failed the exam (you may retake the exam)

How to Request a Refund

To request a refund:

1. Email support@tradecerts.com with your order number and reason for refund
2. Include your full name and email address used for purchase
3. Our team will review your request within 2-3 business days

Refund Processing

Approved refunds are processed within 5-10 business days to your original payment method.

Questions

Contact support@tradecerts.com for refund inquiries.